How Do I Troubleshoot Two-factor Authentication Issues?
Unable to Find Verification Code Email
- Check your spam folder
- Check to ensure your corporate email server is accepting emails from Bento
- If you believe your server is configured correctly, click Resend Code to receive another email with a new code
- Otherwise, reach out to our Customer Support team at support@bentoforbusiness.com
Invalid Verification Code
- Each verification code is only valid for 60 minutes. Click Resend Code to receive another email with a new code
- You may also choose to login again and a new code will be emailed to you
- If multiple codes have been requested, only use the code from the most recent email, assuming it has not already expired
Mobile App Users
- Before entering your verification code in the app, please make sure your mobile app is updated to the latest version from the app store
If the Activity Wasn't You
Step 1: Help secure your account right away
- On the notification, review the sign-in details, including device type, time, and location
- If this activity doesn't look familiar, immediately contact our Customer Support team at 855-547-2896 or email us at support@bentoforbusiness.com
Step 2: Change your password as soon as you can
- Reset your password by clicking the Update Password button under the My Information section
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What is Two-factor Authentication?
