How Do I Cancel a Payment?

  1. Navigate to the Payments tab
  2. Click Manage from the corresponding payment -> Payment Details
  3. Click the red Cancel Payment button in the lower right corner of the Payment Detail screen

Additional Information

  • Direct ACH payments have a 2-hour cancelation window once the payment has been initiated
  • Bento Pay™ payments can be canceled at any time prior to payee acceptance

Payees of Bento Pay™ payments have 30 days to accept the payment, after which the payment expires and the funds return to the sender's Bento balance.

If a Cancel Payment button is not there, the payment has progressed past the point where it can be canceled.

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