Why Do I See An Additional Pending Amount Being Held on My Card?

When using your Bento card at certain Merchants, you may see an extra amount held pending when your transactions are initially authorized.

This is done to cover tips or incidental expenses incurred. A preauthorization places a hold on those available funds until the final payment amount is received, after which the preauthorized amount on hold will be removed. 

Merchant Type

Maximum Hold Amount

Maximum Hold Time Frame

Automated Fuel Dispensers

Maximum Authorization: Up to $100.00 or more

7 Days


Additional 20% Hold

7 Days

Auto Rentals

Additional 20% Hold

60 Days*

See Deposit Account Agreement for details.

Note: If you still notice the authorization is being held on your account past the maximum hold time or the authorization has not released despite the transaction being completed or canceled by the merchant, please send an email to support@bentoforbusiness.com with the following information:

  • Proof of transaction (e.g. receipt, hotel statement, etc.)
  • Name of merchant 
  • Date the transaction was authorized

What Do I Do If I See Unrecognized Charges on My Transaction Activity?

Where Can I Find My Monthly Statements?


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