What Does It Mean When a Payment is Declined, Canceled, or Returned?

Updated by Chandrika Chandwani


The payee has declined the payment. The payee will have been prompted to provide a reason for the decline, which the sender can see via an email notification or the payment status in the Payments tab.  


A payment can be canceled by the sender or by the system. The sender will be notified via email and the payment status will be updated in the Payments tab. The payee will also be notified via email that the payment was canceled.


Payments must be accepted within 30 days otherwise they expire. If a payee does not redeem the full value of the one-time use virtual payment card in one transaction, then the remaining value will be returned to your Bento balance. The sender will be notified via email and through a status update in the Payments tab.


 How Do I Accept a Bento Pay™ Payment?

How Do I Cancel a Payment?

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